Last updated: 05.04.2023
At Village.io, we strive to provide you with excellent customer service and satisfaction. If you wish to cancel a booking or request a refund for a service, please carefully review our cancellation and refund policy below:
If you decide to cancel a booking made through our website, the cancellation policy of the specific service provider will apply. Different services may have different cancellation policies, and additional fees may be charged by the service provider based on their terms and conditions.
The eligibility for a refund is subject to the terms and conditions of the service booked. In general, refunds may be considered under the following circumstances:
Please note that some bookings may be non-refundable or have specific conditions for cancellations, and refunds may not be possible in those cases.
To request a refund, please contact our customer support team at [Contact Email] or [Contact Phone]. Please provide the booking details, reason for the refund request, and any relevant supporting documentation. We will review your request and process it in accordance with the applicable cancellation and refund policies.
Refunds may take a certain amount of time to process, depending on the payment method and the policies of the service provider. We will make every effort to process refunds as quickly as possible and keep you informed of the status throughout the process.
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be posted on our website, and the "Last updated" date at the top will indicate when the policy was last revised.
If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact our customer support team at:
Email: [email protected]
Phone: +41 32 552 02 97